A United Airlines flight attendant recently called security on an elderly disabled passenger after denying her request for assistance with her cane and purse. The attendant cited “union regulations,” contradicting Department of Transportation requirements mandating assistance for disabled passengers. Witnesses noted the attendant’s aggressive behavior while the passenger remained calm. This incident highlights a gap between United’s service standards and legal obligations under the Air Carrier Access Act, which requires airlines to assist with assistive devices. Similar past incidents have raised concerns about United’s service culture, prompting calls for improved training and attention to customer needs, particularly for those with disabilities.