Etihad Airways reported a record profit of AED 685 million (USD 187 million) for Q1 2025, a 30% increase from the previous year, alongside unprecedented customer satisfaction scores, which improved by 20%. The airline welcomed 5 million passengers, achieving an …
The Skytrax Awards 2025 have recognized the top airports for exceptional customer service, emphasizing staff qualities like friendliness and efficiency. Leading the rankings is Seoul Incheon International Airport (ICN), noted for its comprehensive staff training and cultural sensitivity. Singapore Changi …
A Delta Air Lines flight attendant criticized the airline for its lack of support for bereaved parents at Atlanta’s Hartsfield-Jackson Airport. After losing two children in a car accident, the parents struggled to navigate the airport to reach their critically …
On April 6, 2025, a tragic car accident in Bengaluru claimed the life of an IndiGo Airlines ground staff member, prompting widespread condolences from the aviation community. Initial reports confirmed the victim was part of the ground crew after confusion …
British Airways has introduced a profit-sharing bonus for its cabin crew and ground staff, a notable change in employee compensation. This initiative is part of a three-year pay deal that guarantees a 10.5% salary increase, starting with an initial 4.5% …
Qantas Airways is launching a major redesign of its uniforms, the first significant change in over ten years, as part of its fleet modernization and Project Sunrise initiatives. The airline is engaging Australian designers and its 17,500 uniformed staff to …
Tigerair Taiwan has announced record year-end bonuses for employees, potentially reaching 12.5 months’ salary, as the Lunar New Year approaches on January 29, 2025. This marks a significant increase from the previous year’s average of 10.8 months. Some staff may …
