United Airlines Attendant Refuses Assistance to Disabled Women

United Airlines Attendant Refuses Assistance to Disabled Women

A United Airlines flight attendant recently called security on an elderly disabled passenger after denying her request for assistance with her cane and purse. The attendant cited “union regulations,” contradicting Department of Transportation requirements mandating assistance for disabled passengers. Witnesses …

DOT Introduces New Protections for Disabled Airline Passengers

DOT Introduces New Protections for Disabled Airline Passengers

The U.S. Department of Transportation (DOT) has introduced new protections for airline passengers with disabilities, announced by Secretary Pete Buttigieg on December 16, 2024. Effective January 16, 2025, the regulations mandate airlines to provide “safe and dignified” assistance, ensuring timely …