Emirates Launches Dubai Center to Train 25,000 Cabin Crew in Hospitality
Emirates has launched a state-of-the-art training facility in Dubai aimed at providing an exceptional training experience for nearly 25,000 cabin crew members. This facility focuses on achieving excellence in hospitality, ensuring that the airline’s service standards remain top-notch.
The $8 million training center features a large restaurant and lounge that can host up to 170 guests, along with several presentation kitchens and eight technology-enhanced classrooms. By the end of 2025, it is anticipated that over 10,000 crew members will have trained at this innovative center.
Officially named the Emirates Centre of Hospitality Excellence, this facility hosts various premium training programs modeled after Michelin-star standards. These programs include in-depth training on fine dining procedures, high-level guest interaction, and advanced table service techniques.
The establishment of this center follows a collaboration initiated in 2020 between Emirates and Switzerland’s prestigious Ecole hôtelière de Lausanne, aimed at enhancing the airline’s hospitality framework. The center is designed to inspire and empower cabin crew to embody Emirates’ core hospitality principles: excellence, attentiveness, innovation, and passion.
The Centre of Hospitality Excellence is the latest addition to Emirates’ suite of cabin crew training facilities. Just prior to this, in March 2025, Emirates inaugurated a new Crew Zone at its headquarters in Dubai, a space dedicated to the ongoing support and development of its cabin crew.
This Crew Zone is equipped with educational workshops, tech zones, 24/7 staff assistance, a wellness and beauty center, and an interactive lounge, among other amenities designed to cater to the needs of cabin crew members.
Thomas Ney, Divisional Senior Vice President of Service Delivery at Emirates, remarked, “Emirates continues to enhance the ‘fly better’ experience for our customers. We are committed to providing luxury hospitality training for our cabin crew, enabling them to connect with customers and create unforgettable moments.”
Ney expressed satisfaction with the immersive training provided, emphasizing that it allows crew members to experience firsthand the cuisine, beverages, and overall ambiance that define Emirates’ renowned hospitality. How do you think such training can impact the overall customer experience?
